Privacy Policy

1. Information We Collect

We collect various types of information to provide and improve our services:

• Personal identification information (name, email address, phone number)
• Business information (company name, ABN, industry sector)
• Technical specifications of your site or property
• Installation location details and site surveys
• Payment and transaction information
• Communication preferences and history
• Technical data about your device and internet connection
• Usage data related to our products and services

2. How We Use Your Information

Your information helps us provide and improve our services:

• Process and fulfill your orders and requests
• Provide technical support and customer service
• Send important product updates and safety information
• Conduct site surveys and installation planning
• Maintain compliance with telecommunications regulations
• Improve our products and services
• Protect against fraudulent or unauthorized activity
• Communicate about promotions and new offerings
• Analyze usage patterns and optimize our website

3. Information Sharing and Disclosure

We may share your information with:

• Authorized installation partners and contractors
• Payment processing providers
• Telecommunications carriers for compliance purposes
• Professional service providers (legal, accounting)
• Regulatory authorities when required by law
• Emergency services in case of safety concerns
• Business partners for joint offerings (with consent)

4. Data Security

We implement appropriate security measures:

• Encryption of sensitive information
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection
• Secure data storage and transmission
• Incident response procedures

5. Your Rights and Choices

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Withdraw consent for specific processing
• Lodge a complaint with privacy authorities

Contact Us

For privacy-related inquiries, please contact our Privacy Officer:

Email: [email protected]
Phone: +61-2-7480-2079
Address: 77 York Street, Sydney NSW 2000, Australia